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781	Management Science	ABS-806
Ecotourism Model in Jakarta Desy Safitri (a), Umasih (b), Nurjengki Ibrahim (c), Sujarwo (d), ZE. Ferdi Fauzan Putra (e) (a), (b), (c), (d), (e) Universitas Negeri Jakarta, Jalan Rawamangun Muka No: 1 Jakarta Timur, Indonesia Abstract This research aim is to propose ecotourism model in Jakarta. This research used survey method to 1077 tourists in Jakarta in Indonesia. Data were analyzed using Structural Equation Modeling (SEM). The results confirmed that natural basis, conservation, sustainability, local benefits, and awareness are positively associated with ecotourism. The four dimensions including environmental horizon, not destroying environment, loving environments, and respecting environments have positive relations to ecotourism. The other four dimensions involving guaranteeing benefits of flora and fauna, maintaining environmental harmony responsibly, using natural environments not excessively, and not writing off tourism place are positively associated with ecotourism. Results also confirmed that dimensions consisting of preventing negative impact of tourism activities, maintaining environmental balance, natural conservation, and maintaining natural sanctuary are positively related to ecotourism. Other findings confirmed that local society welfare, not destroying local culture, financial benefits to society, and local society characters are positively correlated with ecotourism. Results also found that diminishing environmental destruction, not polluting the environments, not using water excessively, and environmental cleanliness are positively associated with ecotourism. It can be concluded that ecotourism model in this research can be used in Jakarta to conserve the environment. Keywords: ecotourism, natural basis, preservation/conservation, sustainability PermaLink | Plain Format | Corresponding Author (Desy Safitri)

782	Management Science	ABS-300
Increasing Student Trust through the Service Marketing Mix Strategy with Service Value as its intervening variable (Study at private Colleges in Garut district) Jajang Sugiat STIE Yasa Anggana Garut Jl.Otto Iskandardinata No.278 A Garut Abstract Increasing Student Trust through the Service Marketing Mix Strategy with Value Services as an intervening variable (Study in Private High Schools in Garut Regency) This study aims to find out, analyze, and test the Service Marketing Mix Strategy, Service Value and Student Trust, and the Effect of Service Marketing Mix Strategy on Service Value and Effect of Service Value on Student Trust in Private Colleges in Garut Regency. The method used in this research is explanatory survey method. Data were analyzed using the Path Method analysis technique to explain the relationship and influence between manifest variables and confirmation analysis Based on the results of the study, the findings obtained include: The Marketing Mixing Strategy is in the Enough to Good category. Value of Service is in the category of Enough for Good, and Student trust is in the Enough for Good category. The Service Marketing Mix Strategy significantly affects the Value of Services and Value of Services significantly influencing Student Trust in Private Universities in Garut Regency. Keywords: Service Marketing Mix Strategy, Service Value, and Student Trust Keywords: Service Marketing Mix Strategy, Service Value, and Student Trust PermaLink | Plain Format | Corresponding Author (Jajang Sugiat)

783	Management Science	ABS-46
The Urgency of The Personal Toughness in Disruption Era Arcadius Benawa Character Building Development Center, Mass Communication Program, Communication Department, Faculty of Economics & Communication, Bina Nusantara University Jakarta, Indonesia 11480 Abstract This paper aims to show the urgency of the personal toughness in disruption era, which has many challenges. With the phenomenological method and literature study, would lead to the purpose of this paper and show that personal toughness, which indicate with the spirit of striving for the excellence, perseverance, integrity, respect, innovative, and team-work is very urgent in disruption era. The result showed that people must build SPIRIT Characters in disruption era to get his survival in the disruption era. The conclusion is only person who has the personal toughness can be survive in disruption era. The implication is whoever want to be survive in the disruption era must build the personal toughness like described above. Keywords: Personal toughness, disruption era, the challenges in the disruption era PermaLink | Plain Format | Corresponding Author (Arcadius Benawa)

784	Management Science	ABS-822
School Management on the basis of Character Building in Teaching Learning Process Arita Marini (a*), Arifin Maksum (b), Edwita (c), Otib Satibi (d), Sehati Kaban (e) (a), (b), (c), (d), (e) Universitas Negeri Jakarta Jalan Rawamangun Muka No: 1 Jakarta Timur, DKI Jakarta. Abstract This study aims at presenting school management model based on character building in teaching learning process. This survey research was conducted at 450 elementary schools in Jakarta in Indonesia. Structural Equation Modeling (SEM) was used in analyzing data. Study result found that model hypothesized was a good fit for the data shown by RMR reaching 0.039, GFI reaching 0.919, and AGFI reaching 0.848. Other findings confirmed that teaching learning process preparation, teaching learning process, and teaching learning process closing are positively correlated with character building in teaching learning process. The three dimensions consisting of praying, connecting teaching material with good attitude development, and supervising the student uniform cleanliness have positive correlation with preparation of teaching learning process. Teaching learning process can be predicted by teaching cooperation in teamwork, encouraging student to ask questions, and paying attention to student attitude. The three dimensions determining closing of teaching learning process are praying, greeting, and reflecting by integrating with character values. It can be concluded that the model of school management focusing on character building in teaching learning process proposed can be used by elementary schools in Jakarta to improve student character building. Keywords: School management; Character building; Teaching learning process; PermaLink | Plain Format | Corresponding Author (Arita Marini)

785	Management Science	ABS-323
ANALYSIS OF LEADERSHIP EFFECT AND WORK CULTURE ON ACHIEVEMENT MOTIVATION AND WORK ACHIEVEMENT IN THE ERA OF INDUSTRIAL REVOLUTION 4.0 Marniati, Setya Chendra Wibawa Universitas Negeri Surabaya Abstract The purpose of this study is to (1) measure student competence in making clothing produced in the copyright in terms of leadership variables, work culture, achievement motivation, and work performance. (2) analyze the influence of leadership, work culture on achievement motivation, (3) analyze the influence of leadership, work culture and achievement motivation on work performance both directly and indirectly. This study uses a quantitative approach. The research subjects of all students who programmed copyright courses were 50 people. The data collection method uses a Likert scale questionnaire, the data is analyzed bypath analysis. The results showed that: (1) leadership had a significant influence on work performance (2) work culture directly on work performance, (3) achievement motivation had a significant effect on work performance, (4) leadership, work culture, and achievement motivation have simultaneous influence on work performance in the industrial revolution era 4.0 Keywords: leadership, work culture, achievement motivation, and work performance, the era of industrial revolution 4.0 PermaLink | Plain Format | Corresponding Author (marniati marniati)

786	Management Science	ABS-837
Legal Protection for Village Credit Institutions (LPD) In Kerobokan Traditional Village as One of the Traditional Village Financial Business Entities in Resolving Bad Credit A.A. Sagung Laksmi Dewi1, Desak Gde Dwi Arini2, Ni Made Puspasutari Ujianti3 Universitas Warmadewa Abstract Abstract The position of customary sanctions in resolving non-performing loans in Kerobokan Customary Village LPD is one type of banking law that is legally required to obtain legal protection so that legal certainty is clear to LPD customers. Legal protection for LPDs in this case is enforced because the legal umbrella is clearly stipulated in the Regional Regulation concerning LPD. Legal protection for PLD includes all LPD rights and obligations in the Regional Regulation concerning LPD, so that when there is bad credit by customers originating from outside the traditional village of Kerobokan basically based on "bad faith" with the aim of implementing civil sanctions and social sanctions so that all customers originating from either the Kerobokan traditional village or outside the Pakraman village are bound by a credit agreement. From this, it can be seen that the legal protection of the Kerobokan LPD in dealing with bad credit can be done by means of involving Bendesa Adat as an authority that has authority in traditional villages dealing with bad credit in implementing social sanctions. Forms of legal protection for LPD Kerobokan in resolving bad credit, namely legal certainty in the credit agreement must be clear the rights and obligations of the parties. And when one of the parties violates, the sanctions are expressly regulated in the credit agreement. Settlement of bad loans for customers given outside the Kerobokan Customary Village is a preventive legal effort, meaning that when signing a credit agreement it is understood that the rights and obligations of the parties and repressive actions mean that the parties are obliged to carry out the credit agreement in good faith. The application of civil law sanctions in the form of compensation and customary sanctions are social sanctions in the form of being broadcast in village paruman (community), deactivated as citizens (krama) banjar /village by customary villages and those who are convicted of criminal acts applied by imprisonment by the formal justice as a deterrent effect. Keywords: Keywords: Legal Protection, LPD, Village-owned Enterprises, Bad Credit. PermaLink | Plain Format | Corresponding Author (Mirsa Umiyati)

787	Management Science	ABS-841
The Relationship between Workload and the Level of Fatigue of Workers in the Laundry in Dalung Village, North Kuta District, Badung Regency I Gede Wahyu Balikusuma, Suyasning Hastiko I. Universitas Warmadewa Abstract Laundry services develop as one of the leading informal economic sector in Bali. Workload on laundry worker is due to monotonous process. Workloads that are not in accordance with the ability of workers could lead to excessive energy use, resulting in fatigue. The aim of this study was to find out the correlation between workload and fatigue rate among the laundry workers in Dalung Village, Kuta Utara District, Badung Regency. The method used in this study is analytical descriptive with cross-sectional approach. The subject in this study were laundry workers in Dalung Village, Kuta Utara District, Badung Regency. The amount of the sample was 40 people selected by purposive sampling method. Workload data was measured by calculating the working heart rate using pulsemeter. Fatigue data was measured by 30-item fatigue questionnaire with Likert scale. The relationship between workload and fatigue rate were analyzed by SPSS using Somers d test. The results were shown as follows the average of the working heart rate and fatigue rate : 91.6 ± 8.27bpm and 57.03 ± 9.68, respectively. The highest percentage of workload category was light workload (82,5%) and the highest precentage of fatigue category was moderate category (80%). There was positive significant relationship between workload and laundry worker fatigue rate ((p <0.05 and r=0.47). The conclusion could be drawn that there was a positive significant correlation between workload and laundry worker fatigue rate. It was suggested that the workers should be drink water and rest enough to reduce fatigue. Keywords: workload, fatigue, laundry worker PermaLink | Plain Format | Corresponding Author (Mirsa Umiyati)

788	Management Science	ABS-330
EFFECT OF PERCEIVED EASE OF USE OF ICT ON STAKEHOLDER SERVICE QUALITY IN VOCATIONAL HIGH SCHOOL IN WEST JAVA 1. Daryanto, 2. Rina Febriana, 3. Massus Subekti, 4. Siswantari 1,3. Electrical Engineering Education Study Program, Faculty of Engineering, Jakarta State University, Jakarta, Indonesia. 2. Technology and Vocational Education Study Program, Faculty of Engineering, Jakarta State University, Jakarta, Indonesia. 4. Center for Education and Culture Policy Research, Board of Research and Development, Ministry of Education and Culture, Jakarta, Indonesia Abstract The use of Information and Communication Technology (ICT) for school management is very helpful in providing services to students and other stakeholders. ICT as a technology can be useful if used to improve its performance. Whereas someone will use technology to assist in completing his work if he feels that the technology is easy to use. A persons perception of existing technology will encourage the use of this technology in its work. This study aims to examine the effect of perceptions of ease of use of ICTs on service quality in vocational high schools in West Java. The method used in this study is a causal survey. Sampling in this study used proportional random sampling technique with a total sample of 150 respondents. The research data were analyzed using path analysis with the Partial Least Square (PLS) approach. The results of this study indicate that the perception of ease of use of ICT affects the quality of service to stakeholders in vocational high schools in West Java. Keywords: perception, stakeholders, service quality, ICT PermaLink | Plain Format | Corresponding Author (Daryanto, M.T. -)

789	Management Science	ABS-855
Predictive Value of Entrance Test with Academic Achievement of Medical Students Rima Kusuma Ningrum, Ni Wayan Diana Ekayani Medical Education Unit Faculty of Medicine and Health Sciences, Warmadewa University Abstract Becoming a medical student must pass lot of rigorous entrance test. The tests include material test, academic potential test, health test and interview test. The test is expected to have predictive value for academic achievement of student. Academic achievement student reflected as block test. This study aims to predict entrance test of academic achievement. This study correlates material test and academic potential test with block test in semester 1 for student academic year 2018 (n= 107 students). Spearman correlation was conduct to determine correlation between material test and academic achievement with block test students in semester 1. There were negative correlation of material test with block test (-0.219, p<0.05) and positive correlation of academic potential test with block test (0.452, p<0.01) in semester 1. This study shows that the students who have high material test has lower block test and students who have high academic potential test have higher block test. Academic potential test can predict the academic achievement of medical students. Keywords: Predictive value, entrance test, academic achievement PermaLink | Plain Format | Corresponding Author (Rima Kusuma Ningrum)

790	Management Science	ABS-1125
COMPANYS WEBSITE AND CORPORATE SOCIAL RESPONSIBILITY (CSR) TO TAX AGGRESSIVENESS Reni Dwi Widyastuti(a), Aisyah(a), Febriati(a), Renny Wulandari(a), Aris Setiawan(a), Endang Noerhartati(b*), Lusy Tunik Muharlisiani (b*) Universitas Wijaya Kusuma Surabaya, Indonesia Jln. Dukuh Kupang XXV/54 Surabaya Economic Faculty, Universitas Panca Bhakti Pontianak, Indonesia Jl Kom Yos Sudarso, Pontianak, Indonesia Abstract The purpose of this research analyzed companys website and Corporate Social Responsibility (CSR) on Tax Aggressiveness. The method used quantitative research, the independent variables are the companys website (X1) and Corporate Social Responsibility (X2), the dependent variable is tax aggressiveness (Y). Data analysis used multiple regression. The results of this research of the regression equation are as follows Y = 0.053 + 0.113X1 + 0.253 + e with significance X1 = 0.073, X2 = 0.005, showed companys website and Corporate Social Responsibility significant on Tax Aggressiveness. The most spacious Corporate Social Responsibility by companies, and the supervision of taxes on the companys website can be used as a benchmark in tax supervision, and supported the society in paying taxes Keywords: Company Website, Corporate Social Responsibility, Tax Aggressiveness, Tax Supervision, PermaLink | Plain Format | Corresponding Author (LUSY MUHARLISIANI)

791	Management Science	ABS-110
Purchase Intention Based on Environmental Knowledge Doni Purnama Alamsyah, Bambang Sukajie, Chairil M Noor Universitas BSI Abstract Customer behavior in doing the purchasing of environmental friendly products is influenced by customer knowledge to environment. It becomes a study background of the correlation of environmental knowledge and green purchase intention. Experimental study is conducted by survey to 100 customers of Supermarket who have knowledge for environmental friendly products. Research testing through hypothesis test is based on quantitative questionnaire. Research finding is known that customer green purchase intention for environmental friendly product can be started by environmental knowledge. The highest knowledge that is most famous by customer for environmental friendly products relates to information of no animal testing on product, organic vegetables, unleaded petrol, and minimum information of materials on product. Environmental knowledge is important to be improved to customer; it encourages the growth of environmental friendly products and healthy lifestyle. Keywords: Environmental Knowledge, Purchase Intention, Customer Behavior PermaLink | Plain Format | Corresponding Author (Doni Purnama Alamsyah)

792	Management Science	ABS-118
The Causal Factors of Low Online Tax Aplication Usage I Kania(a*), G G Akbar (a), P Pundenswari (a), M Budiman (a) a) Faculty of Social and Political Sciences, Garut University, Jl Samarang 52, Garut, 44151, Indonesia *ikeukania[at]fisip.uniga.ac.id Abstract Currently, Tax service that can be done in Online Tax Application can not be used optimally. It is because the taxpayers who have not used the application are still low. This research aims to identify and analyse of the factors that make the taxpayers who have not used the application still low. The method used is Bartlett test analysis factor, Measures of sampling adequacy (MSA), Factor Extraction using Principal Component Analysis (PCA), factor selection using Eigen values and Cree Plots, and factor rotation using Orthogonal Rotation Varimax of data obtained through two stages, the first stage is in-depth interviews with key persons, the second stage is distributing questionnaires to 105 respondents. The results showed that from 16 factors obtained from stage 1 with the factorization of the results of questionnaires in stage 2, there were 3 new factors of reduction result that caused few taxpayers using the online tax application. These factors include information, technology and psychological factors. Keywords: Tax Service, Exploratory Factor Analysis, Online Tax Application PermaLink | Plain Format | Corresponding Author (Ikeu Kania)

793	Management Science	ABS-377
Internet and Web Literacy in Creating Start up Business S Muljanto, Y Purwanti, E D Sofyawati, R K Adiredja, W Hasim English Department, Institut Pendidikan Indonesia Information Technology, Institut Pendidikan Indonesia Institut Pendidikan Indonesia Abstract In the times of digital era, students of higher education are still uncertain about their future plan. With the rapid flow current of technology advancement, students of Indonesia Institute of Education (IPI) are hesitating on deciding to become one profesional teacher or to do a business. Those are the choices that have to be made. Therefore, besides teaching skills, the duty of IPI is also to make an introductory course for their students on entrepreneurial skills. The purpose of this research is to identify students interest in start up business through the introduction of internet and web awareness. Data were gathered by using online and distributed to 117 students in the form of questionnaire and open ended questions.The result of this research showed that by introducing internet and web functions for the business, the students have profound interest to make their own business. The impact of this study was to suggest the government to create a policy for supporting these new emerging start up and the head of higher education to include internet and web literacy into their curriculum. Keywords: Internet literacy, web literacy, start up business PermaLink | Plain Format | Corresponding Author (Setia Muljanto Sumantri)

794	Management Science	ABS-133
Importance-Performance Analysis and the Relationship of Hospital Service Quality, Satisfaction, and Loyalty: Structural Equation Modeling Approach Prasojo Pribadi (a*), Susi Ari Kristina (b), Suci Paramitasari Syahlani (c), Satibi (d) (a) Student of Ph.D Program, Universitas Gadjah Mada Universitas Muhammadiyah Magelang (b,c,d) Universitas Gadjah Mada Abstract Improvement of service quality, customer satisfaction and loyalty give significant contribution to business performance and profitability. This study aims to identify the most critical factors related to hospital service quality in predicting the patients satisfaction and to examining the effect of patient satisfaction on patient loyalty. This research is a quantitative study with a cross sectional approach, involving 280 outpatients and valid questionnaire conducted in two hospital. Finally, the SPSS 21 and AMOS 22 (structural equation modeling) were performed to analyze the data. The lowest index performance is outcome quality (62.10) and highest is quality of personnel (78.89). Meanwhile, the calculation of the patient satisfaction index (PSI) is 75.60. Patient satisfaction is positively influenced by quality of personnel, outcome quality, social responsibility, administrative procedures, and physical aspects. Patients satisfaction has a positive effect on patient loyalty. However, health insurance, quality of medical care, and quality of pharmaceutical care did not influence patient satisfaction. Importance-performance analysis found the hospital institution needs to improve the administrative procedures and outcome quality. Overall the patient is satisfied with the performance of hospital services. Patients are objective controls of an organization. Therefore, hospital managers must be focus on strategies to building relationships with patients. Keywords: Service quality; Satisfaction; Loyalty; Hospital; Importance-performance analysis PermaLink | Plain Format | Corresponding Author (Prasojo Pribadi)

795	Management Science	ABS-646
Antecedent Factors of Organizational Performance of Food and Beverage SMEs: Evidence from Indonesia Andre Dwijanto Witjaksono (a*), Erina Rahmadyanti (b) a) Faculty of Economics, Universitas Negeri Surabaya, Surabaya 60231, Indonesia, *andredwijanto[at]unesa.ac.id b) Faculty of Engineering, Universitas Negeri Surabaya, Surabaya 60231, Indonesia Abstract Green Supply Chain Management (GSCM) is an operational initiation to overcome environmental problems that many organizations experience, including Small and Medium Enterprises (SMEs). This study aims to determine the effect of the industrial environment on GSCM implementation and its impact on organizational performance in food and beverage SMEs in the East Java province, Indonesia. The survey and interviews were conducted with 76 Food and Beverage Association members. The variables studied included the industrial environment, GSCM, and organizational performance, and decentralization in moderating GSCM towards Organizational Performance. Data was analyzed using Partial Least Square (PLS). The results show that the Industrial environment has a significant effect on Organizational Performance, but does not have a significant effect on GSCM. GSCM does not have significant effect on Organizational Performance. However, decentralization was not able to moderate the influence of the Industrial Environment on Organizational Performance. The nature of the centralized authority on SMEs needs further testing given that such rapid environmental changes certainly require a rapid response in anticipating the speed of market changes. Also, how should the influence of a decentralized organizational structure on SMEs in various countries or in the country with foreign ownership, need to be investigated further. Keywords: GSCM, Industrial environment, Decentralization, Organizational performance, Food and beverage SMEs PermaLink | Plain Format | Corresponding Author (Andre Dwijanto Witjaksono)

796	Management Science	ABS-136
DRUG COST ANALYSIS UNDER CAPITATION PAYMENT SYSTEM IN INDONESIA Indriyati Hadi Sulistyaningrum (a,b*), Susi Ari Kristina, (c) Ali Ghufron Mukti, (d) and Satibi (c) a. Doctoral Student, Faculty of Pharmacy, Gadjah Mada University, Indonesia b. Pharmacy Department, Faculty of Medicine, Sultan Agung Islamic University, Semarang, Indonesia. c. Department of Pharmaceutics, Faculty of Pharmacy, Gadjah Mada University, Indonesia. d. Faculty of Medicine, Nursing, and Public Health, Gadjah Mada University, Indonesia Abstract This study aimed to analyze the capitation payment utilization and expenditure of drug costs in public and private primary health care. This study was a cross-sectional study with a quantitative approach in Yogyakarta province, Indonesia. The most prevalent diseases found based on the type of primary health care was pulpitis (12.5%) while in private primary health care was an acute upper respiratory infection (13.5%). Characteristic of patients visited was female (68%), 46-55 age group (17%). The cost used in health services were IDR 16,093 (77%) for patient examination and services and IDR 5,097 (23%) for the drug. There were statistically difference for total cost of three diseases, including hypercholesterolemia (p=0.008); acute upper respiratory infection (p= 0.023); and functional dyspepsia (p= 0.015). The highest drug cost based on diseases was refractory anemia (IDR 18,885). The proportion of drug cost was about 23% of the total capitation fund received by PHCs. Drug costs in the capitation system at the private first level health facilities tend to be higher than in the public facilities. Moreover, it is lower than the international standard suggested by WHO. It is recommended to evaluate the capitation system especially the rational proportion of health expenditure to enhance the quality of care. Keywords: capitation system, drug cost, primary care, universal health coverage PermaLink | Plain Format | Corresponding Author (Indriyati Hadi Sulistyaningrum Sulistyaingrum)

797	Management Science	ABS-402
Strategic Partnership Design in the Development of a Domestic Waste-to-Renewable Energy Industry Asri Solihat (a), Intan Permana (b), Rahyuniati Setiawan (c), Sukma Nugraha (d), Nizar Alam Hamdani (e) Universitas Garut Abstract Referring to the Government Regulation of the Republic of Number 79 of 2014 on National Energy Policy, the Indonesian government is committed to developing a renewable energy mix by 23% in 2025. However, the realization is still below 5%. This prompts the Garut Regency government to jointly commit to developing renewable energy by utilizing domestic waste for electricity generation. The purpose of this study is to design a strategic partnership in the development of a waste-to-renewable energy in Garut and analyze its social impacts. Data were obtained from Garut Environmental Office and Garut Bureau of Statistics and through interviews with related stakeholders. The results showed that the governments limitation in technology can be overcome by the involvement of the private sectors (investors from South Korea and Japan). Strategic partnership can help the Garut government realize their waste-to-renewable project. Keywords: Strategic Partnership; Management Energy; Renewable Energy; Domestic Waste PermaLink | Plain Format | Corresponding Author (ASRI SOLIHAT)

798	Management Science	ABS-160
Influence Of Achievement Motivation, Inspiration Of Learning Models, Service Satisfaction, And Career Expectation To The Learning Achievements And Self-Description of Polytechnic of Road Safety Transport Graduate. Saroso, Amat Mukhadis, Tuwoso, Hary Suswanto Universitas Negeri Malang Abstract The aim of this study are, to determine the influence of achievement motivation, the inspiration of the learning model, service satisfaction, career expectations, to the achievement of learning and self-confidence graduate Polytechnic of Road Transport Safety. The sample in this research consist of 308 students of Polytechnic of Road Transport Safety. The data obtained from questionnaires distributed to the respondents. After the data collected continued with the validity and reliability test by using the formula Confirmatory Factors Index then the data were analyzed by using SEM technique. The results showed in general, the conclusion of this research there is influence of achievement motivation, inspiration from learning model, service satisfaction, and career expectation toward learning achievement and self-confidence of graduate of Polytechnic of Road Transport Safety Keywords: achievement motivation, the inspiration of the learning model, service satisfaction, career expectation, achievement of learning and self-confidence of graduates PermaLink | Plain Format | Corresponding Author (Saroso Saroso)

799	Management Science	ABS-162
The social media marketing on brand loyalty at instagram hashtagisf in Indonesia W Susilawati, A Saepuloh, A A Basit and R Nurhasan Economics Faculty, Universitas Garut, Jl. Raya Samarang, 52A, Garut, Indonesia. Asepsaepuloh[at]uniga.ac.id Abstract Digital technology and social media have improved the connectivity and colaboration between online store and customers in a transaction online shop. The purpose of this paper is to investigate the impact of social media marketing on brand loyalty the usage of hashtagisf store instagram online groups online in Indonesia . The research used method is descriptive and associative, using the sample of 96 followers of intsagram page, data were collected and analyzed using simple linier regression analysis was recruited on population. Analysis based on theorical framework used the classical assumption test analysis and simple linier regression analysis. Instrument indicator validity and reliability testing corelation value more tahan 0,30 so that all the indicators used in this valid. The result of the research showed that partially social media marketing activities positively affect on brand loyatly in hastagisf store. Keywords: social media marketing and brand loyalty PermaLink | Plain Format | Corresponding Author (Asep Saepuloh)

800	Management Science	ABS-931
NORMAL PRODUCTION UTILIZATION OF OIL REFINERY IN INDONESIA ANDRY PRIMA , BAYU SATIYAWIRA PETROLEUM ENGINEERING DEPARTMENT FACULTY OF EARTH TECHNOLOGY AND ENERGY UNIVERSITAS TRISAKTI Abstract Throughout the year of 2016, a number of mainstream mass media in Indonesia reported several recurring refinery unplanned shutdown. As a result, the disruption of nationwide fuel production was unavoidable. This particular study aims at finding qualitative correlation between the refinery unplanned shutdown and the optimized refinery utilization occurred in Indonesia. Question arose over whether the technology installed in the refinery had reached the end of its usage lifetime, or perhaps the management lacked of details in terms of management planning that later fuelled the unwanted incidents. The method being applied in this study is qualitative approach using a non-linear multivariable regression. As the result, a non-linear multivariable regression that incorporates multivariable in an effort to help discover the presumably overlooked information of the past performance as means of management control and to monitor the current refinery utilization performance. In the end, recommendation for improvement as far as the refinery utilization can possibly be achieved in the near future. The conclusion of this particular study is the recommendation for refinery decision maker to improve the scheduling of refinery turnaround and optimize the utilization as well. Keywords: Keywords: Unplanned shutdown. Refinery turnaround, qualitative approve, non-linear multi variable regression, refinery utilization. PermaLink | Plain Format | Corresponding Author (ANDRY PRIMA)

801	Management Science	ABS-680
The Influence of Creative Industry Development on Family Economic Resource Management in the Land Area of Cosmetic Plant Nursery Sitti Nursetiawati* (a), Dian Pertiwi Josua (b) a) State the University of Jakarta, Faculty of Engineering, Cosmetology Education, East Jakarta, Rawamangun 13220 *sitti-nursetiawati[at]unj.ac.id b) Bogor Agricultural University, Faculty of Human Ecology, Family and Child Development Studies, West Java, Bogor, Dramaga, 16680 Abstract The agricultural potential in Indonesia with its vast area and abundant natural resources is quite strategic for the development of cosmetics plants. In addition to the region, creativity in economic activities can reduce poverty and minimize the desire of farmers to switch professions in other fields. This research was conducted to see the influence of the development of the creative economy in rural areas in two different regions, with a total of 68 farmer families; 34 people of vetiver grass farmers in the Pamagarsari village of Bogor and 34 for farmers in the Cisarua Bogor tea plantation. The research was conducted through quantitative and qualitative techniques. Qualitative research was conducted by interview using UNESCOs indicators of Culture and Creative Industries in agriculture. While quantitative techniques are measured through the Family Inventory of Resources for Management (FIRM) questionnaire. The results of different tests stated that there were no significant differences regarding the management of family economic resources carried out in two agricultural and plantation areas. While the influence test analysis states, the development of creative industries influence the management of economic resources of farmer families in the field of nursery for cosmetic plants. Keywords: Management of family economic resources, agricultural creative industries, cosmetics PermaLink | Plain Format | Corresponding Author (Sitti Nursetiawati)

802	Management Science	ABS-170
Correlation Analysis of Module Quality, Learning Methods, and Lecturers with Student Learning Outcomes: Multiple Regression SPSS Approach Hari Sriyanto (a), Agus Masrukhin (b*) a)Character Building Development Center, Industrial Engineering Department, Faculty of Engineering, Bina Nusantara University, Jakarta, Indonesia 11480 amroe[at]binus.ac.id b)Character Building Development Center, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480 *agus[at]binus.ac.id Abstract The improvement of learning modules Quality, learning methods, and lecturers contribute significantly to student learning outcomes. This study aims to identify the most significant factors related to module quality, learning methods, and lecturers to improve student learning outcomes and how much they influence. Our essay used combination methods (Mixed Methods) qualitative and quantitative with cross sectional approach with respondents and resource persons from lecturers and students of Bina Nusantara University 143 people from various study programs. Data analysis used model multiple regression SPSS 16.0. Overall the findings show the effect of learning system innovation and the development of learning modules, learning methods and quality of lecturers on student learning outcomes. We also used the same research tool, to show that the number of students in one class also has an impact on student learning outcomes Keywords: Quality of Module Courses, Learning Methods, Lecturers, Students, Correlation PermaLink | Plain Format | Corresponding Author (Agus Masrukhin)

803	Management Science	ABS-686
Comparative study: Market effectiveness and government policies in increasing the number of sales for MSMe 1. Auliana Farabbanie Al Arsy2. Jacobus Wiwin Kuswindi 3. Udik Yudiono UNIVERSITAS KANJURUHAN MALANG Abstract The key to increasing MSME income is in the results of marketing. In the Millennium 4.0 era which removes the bulkhead place and distance makes it easier for consumers to get the desired item. for business people it is used as a means to bring consumers closer to the business they are engaged in. Various kinds of marketplace facilities have emerged and make it easier for MSMEs to sell their work. The same thing was done by the Government which represented the related office in an effort to help MSMEs in increasing income. Various efforts to produce events that boost the income of MSME entrepreneurs. The purpose of this comparison can be one of the considerations for business people in increasing profits from the business they do. The method used is a comparative study method that compares findings data in the field. Effectiveness and intensity is one of the important keys in increasing the turnover of small and medium entrepreneurs in gaining huge profits. Keywords: Small Medium Enterprises, Marketplace,Government Policy PermaLink | Plain Format | Corresponding Author (auliana farabbanie al arsy)

804	Management Science	ABS-433
The utilization of motor vehicles tax online: citizen trust, awareness, and intention Rita Ambarwati(a*); Asad Rizal(b); Djoko C.U. Lieharyani(c) a) Department of Magister Management, Universitas Muhammadiyah Sidaorjo, Indonesia *ritaambarwati[at]umsida.ac.id b) Department of Magister Management, Universitas Muhammadiyah Sidaorjo, Indonesia c) Department of Computer Engineering and Informatics, Politeknik Negeri Bandung, Indonesia Abstract The use of e-Samsat services as a means to facilitate the process of paying motor vehicle tax has not made a significant contribution. This is due to the lack of introduction to the community, especially in the East Java region, that the benefits of e-Samsat can be used optimally. This study aims to analyze the factors that influence the use of e-Samsat services. this research can provide recommendations to policy makers to improve East Java e-Samsat services, especially payment for Motor Vehicle Taxes. Methods of collecting data by distributing questionnaires, and analyzing data using the Structural Equation Modeling (SEM) approach using variables such as Trust, Awareness and Intention to Use. The results of the study show that the Trust and Awareness variables directly or indirectly affect the intention to use East Java e-Samsat services. Keywords: E-Samsat service; Citizen Trust; Awareness; intention to use PermaLink | Plain Format | Corresponding Author (Rita Ambarwati)

805	Management Science	ABS-182
PURCHASE DECISION AT ONLINE STORE: THE EFFECT OF WEBSITE DESIGN T Hermina, H Rismanto, R Nurhasan, M Aprilianti Universitas Garut Abstract Abstract. Trust can be the key to successfully so that products offered appeals a decision of the purchase of consumers .This study aims to to analyze the influence of consumer confidence to the design of a web of the decision of the purchase by indonesia milenial generation among all these online store .The collection of data is collected through the distribution of such against 100 generation milenial online users store who has committed transactions once or more .The research results show that consumer confidence have a positive influence significant of the decision of the purchase of where the higher consumer confidence to the design of encourage a tendency website on the buyer to buy .This study affirms that a business online elements need to do is to design a web that was able to attract consumers in doing the purchase decision Keywords: consumers, milenial generation, website PermaLink | Plain Format | Corresponding Author (Rohimat Nurhasan)

806	Management Science	ABS-697
An Empirical Study Of Online Shopping Customer Satisfaction On Baby Clothes Ernita Maulida (a*), Melly Prabawati (a), Maula Zahidah (a) Universitas Negeri Jakarta Jl. Rawamangun Muka, Jakarta 13220, Indonesia *ernitamaulida[at]unj.ac.id Abstract The aim of this study is to identify factors that influence women customers online shopping satisfaction on baby clothes product from the perspective of the total shopping experience. A research method is a quantitative approach, through a survey of 300 online customers with criteria at least they have purchased baby clothes online once a month or more. In this study, there are six indicators are identified, namely; web design, brand, product information, security service, price, and customer service responses. The findings revealed that all indicators are highly satisfied for women customer online shopping in Jakarta. It means that consumer expectation is the same as what they received. Keywords: customer satisfaction, online shopping, baby clothes PermaLink | Plain Format | Corresponding Author (Ernita Maulida)

807	Management Science	ABS-444
The Impact of Implementation of the e-Posyandu on the Performance of Posyandu Cadres Erna Rustiana (a), Abdullah Ramdhani (a), Hedi Cupiadi (b*), Rira Nuradhawati (c) a) Faculty of Social and Political Sciencies, Garut University, Jl. Samarang 52, Garut, Indonesia b) Faculty of Economy, Garut University, Jl. Samarang 52, Garut, Indonesia (c) Faculty of Social and Political Sciencies, University of General Achmad Yani, Jl. Terusan Jenderal Sudirman, Cimahi, Indonesia * hedi.cupiadi[at]uniga.ac.id Abstract Posyandu activities have a role necessarily to support the public health services. In addition, Posyandu expected to further smoothly with the application of information systems posyandu (e-Posyandu) adaptability by a factor as one of the technological rapidly. The research purpose is to identify the effect of the implementation of the e-Posyandu on improving the performance of Posyandu cadres. This research uses a descriptive and associative method, with the sample of 96 cadres by the data collecting technique uses questionnaire surveys and interviews. The processing data uses validity and reliability test have the results of the correlation value above 0.50 so that all indicators are valid. The data analysis technique uses simple linear regression. The results showed that e-Posyandu had a significant effect on the performance of cadres. So, the application of e-Posyandu very helpful the performance of Posyandu cadres in the process of public health services. Keywords: Information Systems, e-Posyandu, Performance. PermaLink | Plain Format | Corresponding Author (Hedi Cupiadi)

808	Management Science	ABS-956
Level of Knowledge, Attitude, and Behavior of Community Against Tuberculosis in Sading Village Mengwi District Badung Regency I Gede Indra Adhisthana Muditha, I Wayan Darwata Warmadewa University Abstract Indonesia is nominated as third country with the largest number of tuberculosis cases after India and China. This is caused by high prevalence rate of tuberculosis in Indonesia, including in Sading Village Mengwi District Badung Regency. The prevalence rate of tuberculosis 2014 in Indonesian amount to 6,47/1000 popoulation,increased when compared to the previous year amounted to 2,72/1000 population. Increased incidence of tuberculosis from 2013 to 2014 in Mengwi District ia large enough compared to other district in Badung Regency. With its incidence in 2014 is 45 cases whereas in the previous year only 26 cases. Based on report Puskesmas Mengwi III, in 2016 there are 10 new cases of tuberculosis, and 6 of them occurred in Sading Village. Depart from this issue, a study was to explore knowledge, attitude, and behavior of community to tuberculosis prevention in Sading Village Mengwi District Badung Regency. This study was designed as descriptive research with cross sectional approach. A number of 106 household were chosen as the samples using multistage random sampling. The data were collected through interview using a questionnaire. Study found that knowledge level and behavior of tuberculosis prevention are categorized not good. While the attitude level is categorized good. Hence, it is needed more intensive socialization of tuberculosis prevention to helping the community to understand more about danger of tuberculosis disease so that it can prevent transmision and reduce the prevalence rate of tuberculosis in community. Keywords: Tuberkulosis, Knowledge, Attitude, Behavior PermaLink | Plain Format | Corresponding Author (Anny Eka Pratiwi)

809	Management Science	ABS-959
The Correlation between Work Posture with Musculoskeletal Disorders (MSDs) of the Tailor at PT. Uluwatu Delod Peken Village Tabanan Regency Ni Luh Putu Trevy Wulansari, dr. I Made Sarmadi, MARS Warmadewa University Abstract Musculoskeletal disorders (MSDs) are the most common work-related health problem among the non ergonomic work posture in work station design. Tailors at PT. Uluwatu Delod Peken Village, Tabanan District, Tabanan Regency are one many occupation that have risk of MSDs. The aim of this study was to find out the correlation between sitting posture with MSDs. The amount of the sample was 40 tailors involved in this study. Musculoskeletal disorders were measured using Nordic Body Map Questionnaire with Likert scale. While working posture was observed in Rapid Entire Body Assessment (REBA) Employee Assessment Worksheet. The data was analyzed by SPSS.23. The results of MSDs were as follow the light, the mild, heavy category, 25%, 42,5%, 32,5% respectively. The working posture were as follow ergonomic approach with low risk (22,5%) and non ergonomic with medium risk (77,5%). The correlation of both variables above was significant (p<0.05). The conclusion could be drawn that there was correlation between work posture with MSDs. It was recommended that the work posture of the tailors should be improved to reduce the risk of suffered MSDs. Keywords: Musculoskeletal disorders, Work Posture, Ergonomic PermaLink | Plain Format | Corresponding Author (Anny Eka Pratiwi)

810	Management Science	ABS-197
USE OF TECHNOLOGY IN HOUSEHOLD MANAGEMENT I.S.Iriany ( *), R. Pasciana Faculty of Social and Political Science Universitas Garut, ; Jl. Cimanuk No.285A Garut Indonesia *ieke_sartika[at]fisip.uniga.ac.id Abstract The use of technology in household management is very important, because it can help accelerate domestic work, besides that, on average housewives have sophisticated mobile phones, but it is questionable whether all the features have been used, can it operate all household appliances according to instructions in manual, whether they can access actual information from the internet and can they use social media productively. The purpose of this study is to describe the phenomenon of behavior of technology users in household management, especially women who do not work. This research method uses a qualitative approach, with survey methods - descriptive. Data collection through interview techniques, observation and documentation studies. 19 Research informants are purposively determined. Analyze data through stages of reduction, display, analysis and conclusion. The results of the study show that the use of technology in household management can create efficiency for housewives, so that the roles of family members can run smoothly and it turns out they can mostly use technology to form a happy, safe and prosperous family. The implication of this study is that the use of technology has a positive impact on the implementation of the role of housewives in household management in Indonesia. Keywords: technology, household management PermaLink | Plain Format | Corresponding Author (Ieke Sartika Iriany)

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